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Call Center Operator
PROVIDENCE RI 02940
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671655

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University Medicine

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Call Center Operator
Perform
various functions in a heavy telephone call environment. Receive inbound calls and be able to politely
assist customer requests. Ensure patients'
inquiries are adequately answered to their satisfaction such as determining
requirements; answering inquiries; resolving problems; fulfilling requests;
maintaining database; determining insurance and referral requirements. Must be able to use a switchboard or
directory, manage multiple telephone lines at one time, and perform other
clerical duties.



**PRINCIPALDUTIES AND RESPONSIBILITIES:**




+ Answer incoming calls and routethem to the appropriate department.

+ Take appropriate action for eachcall.

+ Accurately register patients andschedule appointments following established schedule templates.

+ Manage large amounts of inbound andoutbound calls in a timely manner.

+ Follow call center "scripts" whenhandling different topics.

+ Resolve problems by clarifyingissues; researching and exploring answers and alternative solutions;implementing solutions; escalating unresolved problems.

+ Maintain properrecord of all interactions with customers on the call center database.

+ Serveas a central link of communication between patients, medical staff and thegeneral public.

+ Operatecomputer and IT equipment such as switchboards, headset etc.

+ Keeps equipment operational byfollowing established procedures; reporting malfunctions.



**BASICKNOWLEDGE:**




+ High school diploma or GED.

+ Knowledge of medical officeprocedures and terminology and medical insurance policies, procedures andrequirements.

+ Proficient in relevant computerapplications.

+ Knowledge of customer servicepractices and principles.

+ Excellent data entry and typingskills.

+ Superior listening, verbal, andwritten communication skills.

+ Ability to handle stressfulsituation appropriately.

+ Ability to speak clearly andconcisely.

+ Ability to read, understand andfollow oral and written instructions given in English.

+ Ability to sort and file byalphabetic or numeric systems.

+ Ability to establish and maintaineffective working relationships with customers (patients, physicians,coworkers, supervisor, etc.).



**EXPERIENCE:**



Prefer a minimum
of one-three years in a call center environment.

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